Terms

Last updated 23 April 2026

Legal review required. This document is a working draft and should be reviewed by counsel before being relied upon for any contractual purpose. Email legal@tawridy.com with questions.

1. Agreement

These Terms of Service (the "Terms") govern your organization's access to and use of the Tawridy platform, websites, APIs, and related services (collectively, the "Service") operated by Tawridy FZ-LLC, Dubai, United Arab Emirates ("Tawridy", "we"). By signing up, you accept these Terms on behalf of the organization you represent and confirm you have authority to do so.

2. Definitions

  • Customer — the organization subscribing to the Service.
  • User — an individual authorized by the Customer to access the Service.
  • Customer Data — data the Customer or its Users upload to or generate through the Service.
  • Subscription — the plan the Customer has selected (Free, Starter, Professional, or Enterprise).

3. Account access

The Customer is responsible for its account credentials and for activity on its account. Notify us immediately at security@tawridy.com if you suspect unauthorized access.

4. Subscription, fees, and taxes

  • Paid subscriptions are billed in advance on the Subscription cycle.
  • Fees exclude applicable taxes; VAT is added per the Customer's GCC country of registration (UAE 5%, Saudi Arabia 15%, Bahrain 10%, Oman 5%, Qatar 0%, Kuwait 0%).
  • Upgrades take effect immediately and are prorated. Downgrades take effect at the next billing cycle.
  • Non-payment may result in suspension after notice.

5. Customer Data

As between the parties, Customer owns all Customer Data. The Customer grants Tawridy a limited licence to host, process, and transmit Customer Data solely to provide the Service. On termination, Customer Data is available for export for 30 days, after which it is deleted in line with our Privacy Policy.

6. Acceptable use

The Customer and its Users agree not to:

  • resell, sublicense, or make the Service available to third parties outside the Customer's organization;
  • probe, scan, or test the vulnerability of the Service without prior written authorization;
  • interfere with or disrupt the Service or the experience of other customers;
  • upload content that is unlawful, infringing, or violates the rights of others.

7. Third-party integrations

The Service integrates with third-party providers (for example, WhatsApp, Gmail, Outlook, SAP Ariba). You are responsible for your own credentials, OAuth scopes, and usage of those third-party services. Tawridy is not responsible for the availability or behavior of third-party services.

8. Service level

We use commercially reasonable efforts to keep the Service available. A service-level commitment with specific uptime targets is available on Enterprise plans — contact sales@tawridy.com for details.

9. Intellectual property

Tawridy retains all rights, title, and interest in the Service, including the software, documentation, and trademarks. The Customer retains rights to Customer Data. Each party indemnifies the other against third-party claims that its own contributions (Service on our side, Customer Data on yours) infringe third-party intellectual-property rights.

10. Confidentiality

Each party agrees to protect the other party's confidential information with at least the same care it uses for its own, and to use it only to perform under these Terms. Confidentiality survives termination.

11. Warranties and disclaimers

The Service is provided on an "as-is" and "as-available" basis. To the maximum extent permitted by applicable law, Tawridy disclaims all warranties, express or implied, including fitness for a particular purpose and non-infringement. Nothing in this section excludes warranties that cannot be excluded under applicable law.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages. Each party's aggregate liability under these Terms is capped at the fees the Customer paid to Tawridy in the 12 months before the event giving rise to the claim. This cap does not apply to either party's breach of confidentiality, infringement of the other party's intellectual property, or indemnification obligations.

13. Indemnification

Each party agrees to defend and indemnify the other against third-party claims arising from its own breach of these Terms or infringement of third-party rights, subject to the limits in Section 12.

14. Term and termination

These Terms apply from signup until terminated. Either party may terminate on 30 days' written notice; either party may terminate immediately for the other's uncured material breach after a 14-day cure period. On termination, the Customer's access ends and outstanding fees become due.

15. Changes

We may update these Terms by posting a revised version on this page. Material changes take effect 30 days after posting. Continued use after that date constitutes acceptance.

16. Governing law and venue

These Terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai. The parties submit to the exclusive jurisdiction of the courts of Dubai for any dispute arising under these Terms.

17. Contact

Legal notices should be sent to legal@tawridy.com. For general inquiries, write to hello@tawridy.com.